Privacy Policy

Last Updated: August 11, 2025

SilverCare Home Solutions ("we," "us," or "our") is committed to protecting personal information collected from individuals accessing our website (https://silvercarehomesolutions.ca) and utilizing our home care services in Vancouver and the Lower Mainland. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

1. Information We Collect

We collect information to ensure we deliver high-quality care services, including:

  • Personal details (name, address, phone number, email).
  • Health-related data (medical history, care needs) provided during consultations.
  • Website usage data (IP address, cookies, browsing activity) for analytics.

We collect this information directly from you or through third-party service providers (e.g., healthcare professionals).

2. How We Use Your Information

We use collected information to provide and improve our services, including:

  • Delivering personalized home care, nursing, and IT support.
  • Responding to inquiries and scheduling consultations.
  • Analyzing website performance to enhance user experience.
  • Complying with legal and regulatory requirements.

3. Disclosure of Information

We share information only in necessary circumstances, such as:

  • With your consent (e.g., sharing with healthcare providers).
  • To comply with legal obligations or protect our rights.
  • With service providers (e.g., payment processors) under confidentiality agreements.

We do not sell personal information to third parties for marketing purposes.

4. Security Measures

We implement reasonable safeguards to protect your information, including encryption, secure servers, and staff training. However, no online transmission is guaranteed completely secure.

5. Your Rights and Choices

You have the right to access, correct, or delete your personal information by contacting us at contact@silvercarehomesolutions.ca. You can opt out of marketing communications by clicking "unsubscribe" links.

6. Changes to This Policy

We may update this policy to reflect changes in our practices. We will notify users by posting the revised version with an updated date on our website.

7. Contact Us

For questions regarding this policy, contact us at: